CX and Loyalty Summit 2022 – 20 – 21 September 2022, Dubai, UAE

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DRIVING REVENUE BUILDING RELATIONS |
THROUGH CX TRANSFORMATION & INCREASED BRAND LOYALTY

Venue: The Meydan Hotel, Dubai, UAE

Event Overview

A strong customer experience, employee experience and customer loyalty program management are the hallmark of many of the world’s most successful brands – setting the bar for organizations across all industries to prioritize their CX, EX & CL strategies and deliver superior experiences across all channels. It’s no secret that over the past two years, customer expectations have evolved – making CX as one of the biggest differentiators between one’s brand and the competition. Two thirds of organizations globally now compete on customer experience alone with 87% of business leaders having identified CX as their top growth engine.

The CX & Loyalty Summit & Awards MENA 2022 shifts focus on innovative approaches that the world’s leading organizations are deploying to manage customer interactions and maximize customer value

A stellar line-up featuring leading brands and organizations who have established CX, EX & Customer Loyalty at the top of their boardroom agenda will share insights into how digital experiences are transforming the way we work, deliver, transact, communicate, and live in an ever-changing world. With interactive keynote sessions, expert-led panels, and live case studies, we aim to pack value into every minute of the attendee experience, covering the topics that mean the most to the CX industry.

WHO will you meet?

  • CXOs, VPs, Directors
  • Chief Marketing Officers
  • Heads of Customer Experience & UX
  • Heads of Customer Insights & Analytics
  • Heads of Digital Transformation
  • Heads of Customer Loyalty & Brand Loyalty
  • Heads of Customer Value & Loyalty Partnerships
  • Heads of Rewards and Loyalty

Industries Covered

BFSI

Retail & E-Commerce

Telecommunication

Hospitality

Travel & Tourism

Aviation

FMCG & CPG

Others

Why Attend?

The CX & Loyalty Summit & Awards MENA 2022 will bring together senior industry professionals across all industries and verticals to talk all things CX, EX, Loyalty, Customer Service, Digital Trends and much more. The Summit will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices that will keep your organization at the forefront of CX, EX & CL excellence. Delegates will experience a power-packed agenda consisting of presentations, panel discussions and keynotes from globally renowned speakers, panelists and moderators. At the event, you will have the opportunity to network with and gain knowledge from industry specialists from around the globe and form partnerships with these specialists.
At CX & Loyalty Summit & Awards MENA 2022, you’ll hear the most innovative approaches that the world’s leading organizations are deploying to manage customer interactions and maximize customer value. If you are ready to innovate and join the ranks of the biggest innovators while resonating with the following reasons compelling enough to attend, then register today:
  • Gain Knowledge and Insights from Top Industry Leaders and Experts from across the globe
  • Network with Industry Peers in a solution-oriented environment
  • Discuss Significant Partnerships and Collaborations with Industry leaders
  • Deep Dive into Insights derived from real-time case studies
  • Build Industry Ecosystem Collaboration to address latest challenges

Agenda

  • 09:00 - 09:50 REGISTRATION & WELCOME COFFEE
  • 09:50 - 10:00 OPENING NOTE BY THE CHAIRPERSON
  • 10:00 - 10:20 METAVERSE: THE FUTURE OF DIGITAL CX TRANSFORMATION
    • How the Metaverse will transform customer experience?
    • Is the Middle East ready to plan now for the new CX universe?
    • Metaverse, Experiential and Web3 to Converge – Top CX changes marketers can expect in the near future
  • 10:20 - 10:40 LOYALTY, RETENTION & ADVOCACY - TRANSFORMING LOYAL CUSTOMERS TO BRAND ADVOCATES
    • Emotional connection and brand engagement increasing brand advocates
    • Customer-first strategy to drive loyalty, retention & advocacy
    • Effective customer insights for loyalty & advocacy

TOPIC HIGHLIGHTS​

  • Corporate Culture Focus: Top tips to successfully spearhead Customer Experience Transformation internally
  • Brand communities driving Loyalty, Retention & Advocacy – How to transform your loyal customers to brand advocates
  • Delivering the ‘Unattainable’ CX dream and transformation towards Hyper Personalization
  • Unveiling how exceptional brands retain their customers and build loyalty
  • How to simultaneously improve Customer Experience and Operational Excellence to make customers loyal
  • Using Data, CRM and Marketing Automation to drive friction free experiences
  • Multichannel Focus: Strategies to deliver a world class customer experience across multiple channels
  • Driving Customer Loyalty and Top-line revenue through Gamification
  • Strategies to tailor the multi-channel experience while delivering a consistent Brand promise
  • Linking Voice of the Employee and Voice of the Customer – A critical key to CX success
  • Using Social Media to improve brand perception and shape the Customer Experience
  • Exploring advances in Customer Analytics and Segmentation – Getting to really know your Customer
  • Ensuring effective complaint handling as the foundation of a Customer Retention Strategy
  • How loyalty programs boost revenue and how to measure it

Testimonials

We Telecom

“It was a pleasure and honor getting to know you all and the respectful speakers as well, I thank your team for having me it was a great event very well organized, with interesting topics, insights, and an amazing engagement level. You guys did a great effort and your attitude was amazing.”

Head of CX-Digital transformation planning & Design

Gems Modern Academy

“I must say that I was pleasantly surprised by the organization of the event. Right from the first contact will the execution of the two-day event.
It must have been hectic for the team, but this was one of the best organized in-person events and I would love to be part of the next ones. Count me in for future events that are on exponential technologies. Kudos to the team.”

Chief Innovation and Digital Officer

Mobily

“It was interesting for me, and the feedback was great. The arrangement was professional and I wish you all the best.”

Digital Experience General Manager

WE Telecom

“I would like to express my appreciation for speaking at this event, and I would like to tell you that your company and you guys did a great job as this was the most organized and professional event I have ever attended. My thanks are extended to you and each one in the company for the warm and professional welcoming and organization.”

CX Planning & Design Director

Bobble AI

“Thank you so much for the power-packed event. We truly enjoyed being there and meeting and interacting with the esteemed guests. Kudos to you and your team for the excellent execution. “

Senior Vice President- Conversational Tech Solutions

Merck Group

“At the event, everything was easy-going and well prepared. The agenda and selected topics were amazing. They tackled the topic from various angles with no redundancies. The speakers were carefully selected and all of them provided invaluable input and experience. I enjoyed myself a lot!”

IT Head & Business Partner - Middle East

Bank Albilad

“It is always a pleasure participating in such a well-organized summit by Verve Management.”

Digital Delivery Head

LM Exchange

“It was an interesting topic and happy to see the audience getting so engaged in the discussion.

Overall, a well-put-together event. I met peers from a variety of industries and it was interesting to discuss varied use cases. The keynotes and discussions were short + to the point; usually, these tend to get exhausting.

The most important thing is time and people management. Full marks to you and the team on that.
Sincerely appreciate the warm welcome I received from the team.

I wish you and the team the very best for future events and I’m sure you guys will continue to do a great job. Congratulations again for a houseful event. “

AVP (Head) Digital Products, 6thStreet.com

Sponsor

Why Sponsor?

CX & Loyalty Summit & Awards MENA 2022 presents the perfect opportunity for solution providers to engage with key decision makers such as CXOs, Heads of Marketing, Heads of Customer Experience, Heads of Loyalty Programs etc from diverse industries such as BFSI, Retail & E-Commerce, Telco, Hospitality, Travel & Tourism, Aviation, CPG etc to differentiate their product and put forward their value proposition in this crowded marketplace. Some of the key reasons why you should sponsor:

Demonstrate Thought Leadership

Position your company as a thought leader by delivering a standalone presentation or moderating a panel discussion to a pre-qualified audience comprising of decision makers.

Network & Generate Leads

Optimise your networking opportunities by getting right in front of key decision makers that are prequalified based on seniority, budget availability and motivation to learn about latest technologies

Brand Positioning

Establish, strengthen and re-position your brand in front of CMOs, Heads of CX & Loyalty who are looking to re-align and strengthen their CX & Loyalty strategies

are you interested to sponsor our event?

To find out more about the ROI-driven sponsorship and exhibition opportunities, contact us now at +971 4 243 4677 or email: info@verve-management.com