2nd Annual CX & Loyalty Summit MENA 2023

Featured Speakers

Featured Speakers

Razan M. AlMazroo - Innovation & Experience Design Director

Razan M. AlMazroo

Innovation & Experience Design Director

Digital Government Authority

Jonathan Flender

Acting MD - Digital Retail

Al Futtaim Group

Rami Zahran

Chief Marketing & Communications Officer

Saudi German Health

Paschalis Petalas

Head of CRM, CX and Loyalty


Ilaria Buonpane

Director of Customer Experience - MENA


Yara Wehbe

Head of Business Excellence

Masafi LLC

Ahmad Altarawneh

Senior Strategic Consultant Digital Transformation, Pioneering, and Excellence

Dubai Police General HQ

Kowshik Bhattacharjee

Head of Service Excellence

Medcare Hospitals & Medical Centres

Amélie Brechoire

Director of Loyalty – India, Middle East, Africa & Turkey


Zubair Siddiqi

Head of Customer Experience In-force Mgt. & Digital Acquisitions Middle East

Zurich Insurance

Grégoire Charpe-Civatte

Director - Customer Experience & Innovation

Majid Al Futtaim

Faten ElAzhary

Group Head of Customer Support and Call Center

Kamal Osman Jamjoom

Ritesh Vrajlal Dhanak

Chief Innovation, and Digital Officer

GEMS Modern Academy

Sanjeev Nichani

Head - CRM & Loyalty

Apparel Group

Sumit Srivastava

Commercial & Digital Director

Virgin Mobile UAE

Maram Habbash

Head Client Experience & Conduct, Retail Banking Group


Dr. Ghada Aldrees

Visitor Insight Manager

Ministry Of Culture, KSA

Mete Guney

Executive Vice President, Services, Eastern Europe, Middle East & Africa


Alpay Akdemir

, Principal – Retail & Commerce

Mastercard – EEMEA

Ian McClure

Chief Information Officer

Cigna Middle East, and Africa

Andrea Prazakova

Senior Vice President, Mastercard Foundry & ESG & Gaming EEMEA


Pradeep Kumar

Head - Service Excellence & Customer Experience

Aster DM Healthcare

Mourad El Sheriei

Head of Customer Experience and Quality Assurance


Maya Rao

Managing Director Customer Experience - MEISA

FedEx Express

Piyush Chowhan

Chief Information Officer

Panda Retail

Aoun Raza

Head of Digital & Shukran Loyalty

Landmark Group

Gino George

Head of Customer Analytics & AI

First Abu Dhabi Bank (FAB)

Huda Al Hadhrami

HOD Customer Experience

Mwasalat Oman

Rikin Sheth

Assistant Vice President


Samrat Sengupta

Omnichannel Director