Featured Speakers
Razan M. AlMazroo
Innovation & Experience Design Director
Digital Government Authority
Rami Zahran
Chief Marketing & Communications Officer
Saudi German Health
Ahmad Altarawneh
Senior Strategic Consultant Digital Transformation, Pioneering, and Excellence
Dubai Police General HQ
Zubair Siddiqi
Head of Customer Experience In-force Mgt. & Digital Acquisitions Middle East
Zurich Insurance
Grégoire Charpe-Civatte
Director - Customer Experience & Innovation
Majid Al Futtaim
Sanjeev Nichani
Head - CRM & Loyalty
Apparel Group
Sumit Srivastava
Commercial & Digital Director
Virgin Mobile UAE
Maram Habbash
Head Client Experience & Conduct, Retail Banking Group
Mashreq
Mete Guney
Executive Vice President, Services, Eastern Europe, Middle East & Africa
MasterCard
Alpay Akdemir
, Principal – Retail & Commerce
Mastercard – EEMEA
Ian McClure
Chief Information Officer
Cigna Middle East, and Africa
Andrea Prazakova
Senior Vice President, Mastercard Foundry & ESG & Gaming EEMEA
Mastercard
Pradeep Kumar
Head - Service Excellence & Customer Experience
Aster DM Healthcare
Mourad El Sheriei
Head of Customer Experience and Quality Assurance
SAIB
Maya Rao
Managing Director Customer Experience - MEISA
FedEx Express
Piyush Chowhan
Chief Information Officer
Panda Retail
Aoun Raza
Head of Digital & Shukran Loyalty
Landmark Group
Gino George
Head of Customer Analytics & AI
First Abu Dhabi Bank (FAB)
Huda Al Hadhrami
HOD Customer Experience
Mwasalat Oman
Rikin Sheth
Assistant Vice President
Musafir.com
Samrat Sengupta
Omnichannel Director
GMG