Featured Speakers
Jonathan Flender
Acting MD - Digital Retail
Al Futtaim Group
Lianne Braganza-D’Sylva
Chief Marketing Officer & Customer Experience Lead
Cigna
Rami Zahran
Chief Marketing & Communications Officer
Saudi German Health
Paschalis Petalas
Head of CRM, CX and Loyalty
ADCB
Ilaria Buonpane
Director of Customer Experience - MENA
Talabat
Yara Wehbe
Head of Business Excellence
Masafi LLC
Ahmad Altarawneh
Senior Strategic Consultant Digital Transformation, Pioneering, and Excellence
Dubai Police General HQ
Kowshik Bhattacharjee
Head of Service Excellence
Medcare Hospitals & Medical Centres
Amélie Brechoire
Director of Loyalty – India, Middle East, Africa & Turkey
Accor
Zubair Siddiqi
Head of Customer Experience In-force Mgt. & Digital Acquisitions Middle East
Zurich Insurance
Grégoire Charpe-Civatte
Director - Customer Experience & Innovation
Majid Al Futtaim
Faten ElAzhary
Group Head of Customer Support and Call Center
Kamal Osman Jamjoom
Ritesh Vrajlal Dhanak
Chief Innovation, and Digital Officer
GEMS Modern Academy
Sanjeev Nichani
Head - CRM & Loyalty
Apparel Group
Sumit Srivastava
Commercial & Digital Director
Virgin Mobile UAE
Nikhil B Krishnan
Head - CRM & Contact Center
BMW Group – MHD
Maram Habbash
Head Client Experience & Conduct, Retail Banking Group
Mashreq