CX and Loyalty Summit 2022 – 20 – 21 September 2022, Dubai, UAE

Featured Speakers

Featured Speakers

Jonathan Flender

Jonathan Flender

Acting MD - Digital Retail
Al Futtaim Group
Lianne Braganza-D’Sylva

Lianne Braganza-D’Sylva

Chief Marketing Officer & Customer Experience Lead
Cigna
Rami Zahran

Rami Zahran

Chief Marketing & Communications Officer
Saudi German Health
Paschalis Petalas

Paschalis Petalas

Head of CRM, CX and Loyalty
ADCB
Ilaria Buonpane

Ilaria Buonpane

Director of Customer Experience - MENA
Talabat
Yara Wehbe

Yara Wehbe

Head of Business Excellence
Masafi LLC
Ahmad Altarawneh

Ahmad Altarawneh

Senior Strategic Consultant Digital Transformation, Pioneering, and Excellence
Dubai Police General HQ
Kowshik Bhattacharjee

Kowshik Bhattacharjee

Head of Service Excellence
Medcare Hospitals & Medical Centres
Amélie Brechoire

Amélie Brechoire

Director of Loyalty – India, Middle East, Africa & Turkey
Accor
Zubair Siddiqi

Zubair Siddiqi

Head of Customer Experience In-force Mgt. & Digital Acquisitions Middle East
Zurich Insurance
Grégoire Charpe-Civatte

Grégoire Charpe-Civatte

Director - Customer Experience & Innovation
Majid Al Futtaim
Faten ElAzhary

Faten ElAzhary

Group Head of Customer Support and Call Center
Kamal Osman Jamjoom
Ritesh Vrajlal Dhanak

Ritesh Vrajlal Dhanak

Chief Innovation, and Digital Officer
GEMS Modern Academy
Sanjeev Nichani

Sanjeev Nichani

Head - CRM & Loyalty
Apparel Group
Sumit Srivastava

Sumit Srivastava

Commercial & Digital Director
Virgin Mobile UAE
Nikhil B Krishnan

Nikhil B Krishnan

Head - CRM & Contact Center
BMW Group – MHD
Maram Habbash

Maram Habbash

Head Client Experience & Conduct, Retail Banking Group
Mashreq