Featured Speakers Featured Speakers Jonathan Flender Acting MD - Digital Retail Al Futtaim Group Lianne Braganza-D’Sylva Chief Marketing Officer & Customer Experience Lead Cigna Rami Zahran Chief Marketing & Communications Officer Saudi German Health Paschalis Petalas Head of CRM, CX and Loyalty ADCB Ilaria Buonpane Director of Customer Experience - MENA Talabat Yara Wehbe Head of Business Excellence Masafi LLC Ahmad Altarawneh Senior Strategic Consultant Digital Transformation, Pioneering, and Excellence Dubai Police General HQ Kowshik Bhattacharjee Head of Service Excellence Medcare Hospitals & Medical Centres Amélie Brechoire Director of Loyalty – India, Middle East, Africa & Turkey Accor Zubair Siddiqi Head of Customer Experience In-force Mgt. & Digital Acquisitions Middle East Zurich Insurance Grégoire Charpe-Civatte Director - Customer Experience & Innovation Majid Al Futtaim Faten ElAzhary Group Head of Customer Support and Call Center Kamal Osman Jamjoom Ritesh Vrajlal Dhanak Chief Innovation, and Digital Officer GEMS Modern Academy Sanjeev Nichani Head - CRM & Loyalty Apparel Group Sumit Srivastava Commercial & Digital Director Virgin Mobile UAE Nikhil B Krishnan Head - CRM & Contact Center BMW Group – MHD Maram Habbash Head Client Experience & Conduct, Retail Banking Group Mashreq