CX and Loyalty Summit 2022 – 20 – 21 September 2022, Dubai, UAE

Faten ElAzhary

Faten ElAzhary

Faten ElAzhary

Group Head of Customer Support and Call Center

Kamal Osman Jamjoom

Starting my career at Vodafone UK taught me the art of creating strategic business advantages, mastering customer relationships, and developing a world-class support team by adapting new techniques and methodologies to take customer experience to new success levels.

Heading the digital customer service and experience department for the past five years has given me an opportunity to explore the e-commerce world, finding different innovative ways to create a journey for our customers that is exciting, efficient, and caring.

14 years of customer support adopting that relied on “innovation, passion, determination, commitment, and teamwork” being my secret to success while striving to achieve and learn more has been my continuous motivation.