Series Speakers Series Speakers Himanshu Malhotra Advisor – Chairman’s Office Department of Municipalities and Transport JS Anand Founder & CEO LEVA Hotels Rabih Farhat Founder & Managing Partner Related Inc. Nizar Al Qabbani Co-Founder & Co-Host Loyalty Bl Arabi Podcast Ahmed Khbeer Managing Partner & Group CEO Tafaseel BPO Albert Fernando Chief Executive Officer Travelwings Middle East FZ LLC Hazem El Zayat Chief Experience Officer – MENA Memac Ogilvy Abed Bibi Chief Marketing Officer Nakheel Kris Kowalski Chief Marketing Officer YAP Rami Zahran Chief Marketing Officer Saudi German Hospital Balaji Srinivasan Executive Director & Chief Technology Officer Dreamfolks Services Limited Dr. Tahir Hussain Corporate Chief of Operations Excellence SEHA Amit Taneja Chief Business Officer Cleartrip Middle East Yusra Baqi Chief Human Capital Officer Aafaq Islamic Finance Maram Habbash SVP Client Experience – Retail Treasury Mashreq Bank Ahmed Khedr Vice President Retail – Digital Transformation Etisalat UAE by e& Amelie Brechoire Vice President Loyalty & Guest Experience – Asia, Middle East & Africa Accor Pallav Singhvi Vice President – Consumer Travel Almosafer Akash Koul Director – Customer Engagement & Loyalty Etisalat by e& Ilaria Buonpane Director of Customer Experience - MENA Talabat Sagarika Nayak Director – Customer Succes & VOC GMG Amit Ambekar Head of Marketing & Customer Engagement REDTAG (BMA International) Gaurav Jain Head of Products Ahli United Bank, Kuwait Ishant Jindal Sales Head – India & MENA Capillary Technologies Kowshik Bhattacharjee Head of Service Excellence Medcare Hospitals & Medical Centres Mai Momani Head of Customer Experience Invest Bank Nuran Mekky Group Head - CVM Operations and Customer Experience Gargash Group Pradeep Kumar Head - Service Excellence & Contact Centre Aster Clinics GCC Sakeb Rashid Loyalty & Retention Head Starbucks – Alshaya Saif Abdulla Al Hassani Service Development and User Experience Section Head Emirates Health Services Suryaveer Singh Head of Loyalty ENOC Marlena Polrola Senior Consultant Comarch Jack Chan Country Manager (UAE) Sleekflow